Help Center

A subscription development team is a prepaid Weekly or Monthly seat with a dedicated Project Manager, labelled specialists in chat, and Baseline QC — not freelancers bidding per task or a full-time hire. On Cloudesk you pick roles and hour packages, pay first, then work starts in chat.

Yes. Choose the Website Developer seat, select WordPress (and other stacks) as included skills, and pick a Monthly 80h or 160h package — or Weekly if you prefer. Your Project Manager scopes WordPress tasks on your one active project.

A Cloudesk subscription includes a Project Manager, checklist-driven delivery, and Baseline QC on every delivery. Freelancers are usually per-project, without that operating system. See /subscription-development-team for a side-by-side comparison.

Yes. Add multiple seats on Pricing — the same role again or different specialists (Website, Software, App, AI, Design). Team discounts apply from 3 seats (10% off) and 5+ seats (20% off).

Cloudesk is a prepaid subscription development platform. You hire fixed seat packages (Starter 10h, Growth 20h, or Dedicated 40h per week) with a dedicated Project Manager, labelled specialists in chat, and Baseline QC on every delivery — not open-ended freelancers or marketplace bidding.

Payment with Razorpay activates your plan immediately. Your Project Manager reaches out over chat to scope your first task. Once you confirm the checklist, work begins on your one active project — typically the same day on an active, paid plan.

Cloudesk is the product brand for our subscription development teams. We serve international clients in USD. Terms, privacy, refunds, and Autopay authorization are published on cloudesk.work — see Legal and Terms for company and contract details.

Four sellable coding seats today: Website Developer, Software Developer, App Developer, and AI / Automation Developer. Each role page lists skills and client-facing duties. You can add the same role again as another seat on Pricing.

Cloudesk is chat-first on purpose: you get a complete written record, faster turnaround, and no scheduling friction. Monthly plans can schedule a PM-only live screen-share when needed — that exception is logged. There are no specialist calls and no private client↔Coder channels.

Yes. Cloudesk serves international clients in USD — including USA/Canada, UK/EU, Australia/NZ, Middle East, Singapore/Hong Kong, and other regions where Razorpay international cards succeed. Legal overview and region notes are on /legal and /terms.

Cost is the fixed seat package you choose on Pricing (Starter 10h, Growth 20h, or Dedicated 40h per week), not an open hourly estimate. Add 3 seats for 10% off, 5+ seats for 20% off.

Open Pricing on cloudesk.work: pick role(s), package (Starter 10h, Growth 20h, or Dedicated 40h per week — Weekly 20h is the default; Monthly 80h is marked Popular), and skills. 3 seats = 10% team discount, 5+ seats = 20% team discount. Continue to payment opens Razorpay checkout.

Yes. Cloudesk is prepaid. Pay with Razorpay on Checkout (new plan) or Billing (owed invoices). We start or continue work only after the applicable payment succeeds. Card details stay with Razorpay — not stored on Cloudesk for silent debit.

Autopay is optional. On Checkout or Billing you may tick Enable Autopay and accept the Autopay Authorization Terms (/terms/autopay). That tick is formal consent; we store a dated record (user, company, terms version). If you do not tick it, you pay manually each cycle when you click Pay.

No. If you already paid the current week/month, turning off Autopay or cancelling for the next cycle keeps your plan active until that paid cycle ends. Only future automatic charges stop. Pause after cycle works the same way for access during a paid period.

Yes, when you have a valid code. Enter it on Checkout before paying, or on Billing before Pay now on an owed invoice. Coupons are applied in Cloudesk before Razorpay opens — there is no coupon field inside the Razorpay modal itself.

Plans and invoices are in USD. Cloudesk invoices international services (including LUT/zero-rated treatment where applicable for exports). Clients remain responsible for any local VAT/GST/sales tax obligations in their country. See Terms and your invoice notes for details.

Yes, from your client dashboard (Add a seat). New seats must match your plan’s weekly or monthly commitment. You pay the new seat package first with Razorpay; we add it only after payment succeeds.

Your Project Manager scopes the request with you over chat, you confirm the checklist, and your PM gives you the time estimate. Your Project starts immediately and is already in the queue — typically within the same day on an active, prepaid plan.

Your dedicated Project Manager coordinates skilled specialists on our side. Deliverables are quality-checked before they reach you. Specialists appear in chat as labelled seats (e.g. “Coder A”), not by personal name, so you always know who is on the thread without identity leakage.

One active project at a time per seat, with unlimited role-matched tasks under that seat. Need parallel capacity? Add another seat of the same or a different role on Pricing / Add a seat — after prepaid payment succeeds.

Request a revision through your Project Manager — included revisions are handled on the same checklist; larger changes become a new mini-Project with its own estimate. If something still feels wrong, raise a dispute: your PM reviews promptly, an independent second review can follow, and outcomes are logged.

No. On Pricing, skill stacks for a role are multi-select and included in the fixed seat package (+$0). They tell your PM and specialists which stacks the work should use.

Yes, always, at no extra cost. Every project goes through Baseline QC against our Universal QC Checklist — it runs without errors, nothing critical is broken, no credentials are left in the code, mobile is checked where relevant, and a short setup note ships with delivery. Baseline QC is never skipped or sold as an add-on.

A Quality Runner is a dedicated second tester for deeper edge-case, cross-device, and regression passes on top of Baseline QC. Baseline QC is always included. A Quality Runner is optional and not part of the default Pricing wizard steps — ask your Project Manager if a high-risk flow needs that extra pass.

No. Baseline QC covers the standard checks on every project. Consider an extra dedicated QA pass only for higher-risk work (checkout, multi-screen apps, many devices). That pass is always in addition to Baseline QC, never a replacement.

Yes. Code lives in a company-controlled, access-logged repository. Team accounts use two-factor authentication. Payment details are never stored on Cloudesk servers — Razorpay holds card data. Retention follows our Privacy Policy (deliverables typically shorter; billing records longer).

Staff accounts require 2FA. Client accounts follow the setup flow shown after login when 2FA is required for your workspace. Use an authenticator app; keep backup codes safe. Support will never ask for your 2FA codes in chat.

Your Project Manager and the labelled specialists on your account. There is no private side channel between you and a Coder. Support tickets are a separate queue so project chat stays focused on delivery.

Yes, from Billing: Turn off Autopay, Pause after cycle, or Cancel next cycle. Paid access continues until the current cycle ends when you cancel Autopay / next cycle. Refunds follow the Refund & Cancellation Policy — typically only when no project has been completed. Your PM is notified to finish any formal cancel/refund steps.

A refund is only applicable if no project has been completed on your plan. Once at least one project is completed/delivered, the prepaid cycle is not refundable. If you cancel before any project is completed, contact support or your Project Manager — approved refunds go back through the original payment path when possible. Chargebacks should be raised with support first. Full text: /refund.